FAQ

Frequently Asked Questions

How much is delivery?

Delivery is free on all orders to mainland UK. See our Shipping Policy for details.

How long will my order take?

Most orders are dispatched within 1 working day and arrive 2–5 working days later. You'll get a tracking link by email.

Can I return an item?

Yes. You have 14 days from delivery to cancel for any reason. Faulty items can be returned for a full refund within 30 days. See our Refund Policy.

Are your products genuine?

Yes. All our products are genuine, brand-new and supplied for the UK market with UK plugs.

Do products come with a warranty?

Yes. Products come with the manufacturer's warranty, in addition to your statutory rights.

Which vacuum is best for pet hair?

Look for models with anti hair wrap or detangling brushes, such as Shark's pet uprights, the Dyson V10 Konical or the eufy L60 Hybrid. Our Pet filter shows them all.

Which payment methods do you accept?

We accept all major cards and the other payment options shown at checkout.