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Terms of service

Terms of Service

Overview

Welcome to VacuumNest. The terms "we", "us" and "our" refer to VacuumNest, 38 Whitehouse St, Hunslet, Leeds LS10 1AD, United Kingdom. We run this store and website, including all related information, content, features, tools, products and services (the "Services"). By visiting or buying from the Services, you agree to these Terms of Service and the policies they link to. Nothing in these terms affects your statutory rights as a consumer.

1. Access and account

You must be at least 18, or the age of majority where you live, to place an order. If you create an account, you're responsible for keeping your login details secure and for activity on your account.

2. Our products

We sell genuine, new products intended for personal and household use. We try to describe and show products accurately, but colours on screen may vary and specifications are supplied by the manufacturers. Products are subject to availability.

3. Orders

When you place an order you are making an offer to buy. Your order is accepted only when we confirm it by email. We may refuse or cancel an order, including after you've submitted it, for example if an item is out of stock, a price is clearly wrong or we suspect fraud. If we do, we'll refund any payment in full. Purchases are for personal use and not for resale.

4. Prices and billing

Prices are in pounds sterling (GBP) and include VAT. Delivery charges are shown at checkout. Prices may change, but the price you pay is the one shown when you place your order. Promotions may come with their own terms, which apply alongside these.

5. Shipping and delivery

Delivery is covered in our Shipping Policy. Delivery times are estimates. The goods become your responsibility once they are delivered to you.

6. Returns and refunds

Your right to cancel and how returns work are set out in our Refund Policy.

7. Intellectual property

The content of the Services, including text, graphics, logos and images, belongs to us or our licensors. You may use it only to shop with us, not for commercial purposes. Brand names and trademarks belong to their respective owners.

8. Optional tools and third-party links

We may offer tools or link to websites run by third parties. We don't control them and aren't responsible for their content or practices; your use of them is at your own discretion.

9. Relationship with Shopify

Our store is powered by Shopify, but your contract of sale is with us, not with Shopify.

10. Privacy

How we handle your personal information is explained in our Privacy Policy.

11. Feedback and reviews

If you send us feedback or reviews, you allow us to use them to improve and promote our store. Reviews must be honest and lawful.

12. Errors and omissions

Occasionally the Services may contain errors, for example in prices, descriptions or availability. We may correct them and cancel affected orders; if so, we'll tell you and refund any payment.

13. Prohibited uses

You must not use the Services for anything unlawful or fraudulent, interfere with their security, or scrape, copy or access them by automated means without our permission. Automated tools and AI agents acting for a person must identify themselves and must not try to get around security checks.

14. Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result. We're not responsible for losses that weren't foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, for breach of your statutory rights, or for anything else that can't legally be limited.

15. Termination

We may suspend or end your access to the Services if you break these terms. Terms that by their nature should continue (such as liability) will still apply.

16. General

  • Severability: if any part of these terms is found to be unenforceable, the rest stays in force.
  • Entire agreement: these terms and the policies they link to are the whole agreement between us about the Services.
  • Transfer: we may transfer our rights under these terms to another business; you may transfer yours only with our consent.
  • Electronic communications: you agree that we can communicate with you electronically, for example by email.
  • Headings and translations: headings are for convenience only, and the English version of these terms prevails.

17. Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

18. Changes to these terms

We may update these terms by posting a new version here. The version in force when you place an order applies to that order.

19. Contact

Questions about these terms? Email contact@vacuumnest.shop or use our contact form.